How to File Passport Police Verification Issue in India

The process of obtaining a passport in India involves several steps, one of which is police verification. This step is crucial as it ensures the authenticity of the applicant and their background. However, issues may arise during this verification process, leading to delays or complications in obtaining a passport. In this article, we will discuss how to file a complaint regarding passport police verification issues, the relevant laws, and the steps involved in resolving these issues.

Understanding the Passport Police Verification Process

Before delving into the complaint process, it is important to understand the passport police verification system in India. This system is designed to ensure that the applicant does not have any criminal background that would disqualify them from obtaining a passport.

The police verification process typically involves the following steps:

• Application Submission: After filling out the passport application form online or offline, the applicant submits it to the Passport Seva Kendra (PSK) along with the necessary documents.
• Appointment Scheduling: Once the application is submitted, the applicant schedules an appointment for verification.
• Police Verification: The local police station conducts the verification process, which may include visiting the applicant's residence and checking their background.
• Report Submission: After completion, the police submit a report to the Regional Passport Office (RPO).
• Passport Issuance: Based on the police report, the passport is either issued or denied.

Common Issues in Passport Police Verification

During the police verification process, various issues may arise, including:

• Delay in police report submission
• Inaccurate information in the police report
• Non-visit by police officials
• Issues related to the applicant's residential address
• Missing documents or incomplete applications

Legal Framework Governing Passport Verification

The passport verification process in India is governed by several laws and regulations, including:

• The Passports Act, 1967: This act provides the legal framework for the issuance and regulation of passports in India.
• The Indian Penal Code, 1860: Relevant sections deal with forgery and false information.
• The Criminal Procedure Code, 1973: This code outlines the procedures for police investigation and verification.

Steps to File a Complaint Regarding Police Verification Issues

If you encounter any issues during the passport police verification process, you can take the following steps to file a complaint:

Step 1: Gather Necessary Information

Before filing a complaint, collect all relevant information, including:

• Your passport application number
• Details of the police verification (date, name of the police officer, etc.)
• Any communication received from the passport office or police

Step 2: Contact the Police Station

The first step in resolving any issue is to contact the local police station responsible for the verification. You can do this by:

• Visiting the police station in person
• Calling the police station
• Sending an email or written request

Provide all necessary details and request an update on the status of your verification.

Step 3: Lodge a Complaint with the Passport Office

If the issue remains unresolved after contacting the police, you can escalate the matter to the Regional Passport Office (RPO). Follow these steps:

• Visit the official website of the Passport Seva Kendra.
• Locate the 'Contact Us' or 'Grievance Redressal' section.
• Fill out the online complaint form with all relevant details.
• Attach any supporting documents, such as communication from the police.
• Submit the complaint and note the reference number for future follow-ups.

Step 4: File a Grievance with the Ministry of External Affairs

If you do not receive a satisfactory response from the RPO, you can escalate the matter further by filing a grievance with the Ministry of External Affairs (MEA). Here’s how:

• Visit the MEA's official website.
• Locate the grievance redressal section.
• Fill out the online form with all necessary details.
• Attach any supporting documents and submit your complaint.
• Keep track of your complaint reference number.

Step 5: Approach the Ombudsman or Consumer Forum

If your issue remains unresolved, you may consider approaching the Ombudsman or a consumer forum. The Consumer Protection Act, 2019 allows individuals to seek redressal for grievances related to services, including passport services. You can:

• File a complaint with the District Consumer Disputes Redressal Forum.
• Provide all relevant details and documents to support your case.
• Attend the hearing and present your case.

Step 6: Seek Legal Recourse

If all else fails, you may consider seeking legal recourse. Consulting with a lawyer who specializes in administrative law or consumer rights can help you understand your options. They can assist you in filing a writ petition in the High Court or any other legal action deemed necessary.

Important Considerations

When filing a complaint regarding passport police verification issues, keep the following considerations in mind:

• Documentation: Always keep copies of all documents related to your passport application and police verification.
• Follow-Up: Regularly follow up on your complaints to ensure they are being addressed.
• Be Patient: The verification process may take time, so patience is essential.

FAQs

1. What should I do if the police do not visit my residence for verification?

If the police do not visit your residence, you should first contact the local police station to inquire about the status of your verification. If necessary, escalate the issue to the Regional Passport Office.

2. How long does police verification take?

Police verification can take anywhere from a few days to several weeks, depending on various factors, including the workload of the police department and the completeness of your application.

3. Can I reapply for a passport if my verification fails?

If your police verification report is negative, you may be given a chance to appeal or provide additional information. If your application is ultimately rejected, you can reapply after addressing the issues highlighted in the report.

4. What are the grounds for rejection during police verification?

Common grounds for rejection include having a criminal record, providing false information, or discrepancies in the documentation submitted.

5. Is there a fee for filing a complaint regarding passport issues?

Filing a complaint with the Regional Passport Office or Ministry of External Affairs is generally free of charge. However, legal consultations may incur fees.

Conclusion

Filing a complaint regarding passport police verification issues can be a daunting task, but understanding the process and following the right steps can significantly ease the burden. It is essential to stay informed about your rights and the legal framework governing passport services in India. By being proactive and persistent, you can effectively resolve any issues encountered during the police verification process and obtain your passport without unnecessary delays.